FAQ’s

We can manufacture any staircase that you can design using our simple to use online Staircase Designer Tool. If you cannot design what you are looking for using our online tool then please either give us a call or email us your own drawings and we will get back to you to let you know if we can make it for you.

Staircase builder

A: Once you get started we hope you’ll find the process incredibly simple, but if not feel free to call us Free on 01279 598 520.

A: Please contact us as soon as possible. If we haven’t started manufacturing your order already, then it is no problem to make a change.

A: All staircases processed through our Staircase Builder must comply with building regulations. Our staircase builder does not let you enter dimensions that would be outside of those regulations. However, we know that sometimes a staircase needs to be outside of these regulations in order to work in your home. In this is the case, feel free to email or call us and we will be more than happy to discuss your needs and design something to suit you.

A: Take a look at our staircase terminology page for an overview.

A: Take a look at our guide to measuring for your staircase, if you have any questions, feel free to get in touch.

Products

A: We offer a number of different styles of staircases with the majority of the stairs we make being either cut string, closed string or open riser staircases. We offer a wide range of timbers for the different elements of the flight so if you have something specific in mind that you cannot see on our website the please do not hesitate to get in touch.

A: You can choose from Furniture Grade Redwood Pine, American White Oak or Mahogany for any and every part of your staircase using our designer tool all and if you want to keep the cost down as low as possible and are intending to carpet your staircase you can choose 25mm MDF for the straight treads & winding treads and 12mm MDF for the risers.

A: We use the very latest specialist CNC machines from both Italy and Germany to compliment our fully trained, highly skilled joiners.

A: We have an on-site production facility with a team of highly skilled and experienced bench joiners, CNC operatives, wood machinists & wood turners.

Delivery

A: Yes. We have a range of options to suit your needs and can deliver anywhere in London and the home counties. We operate our own transport fleet as well as using private courier services to ensure a quality service. View our delivery page for more information.

A: Your staircase will arrive either part assembled or in kit form depending on what you choose. Everything will have already been fully dry fitted in our factory before we deliver it so that it is ready for you to put together easily and quickly on site.

A: Yes, you can collect 7-10 working days* from your order from our manufacturing facility Norwood House, Temple Bank, Harlow, Essex, CM20 2DY. Just contact us to arrange a convenient time.

Other

A: All our timber is responsibly sourced. Additionally, all our timber waste is recycled to produce heat using our environmentally friendly biomass heating systems which are on the 20 year government backed renewable heating incentive (RHI) scheme.

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